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Returns Print E-mail

Ceramiche Roggi want to ensure your complete satisfaction. If for some reason you are not fully satisfied with your purchase, you can make one or more items - without ever having used, within 15 days from delivery date - and receive a refund equal to the price of products returned, excluding shipping costs.

You can not change the items purchased with other products.

We will not accept returned items that are not in the same condition as you received them.

Follow the instructions listed below and, if all information is correct, we will issue a return authorization code that you will need to return the package and receive a refund as soon as possible.

Warning: Before you send the goods make sure you have the following requirements:

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  • Have you contacted customer service e-mail customercare@ceramicheroggi.com, to send your return request.
  • Have you filled out the return form with the return authorization code that you send e-mail.
  • Each item is to be made under the same conditions under which you were originally shipped and must be packed in an orderly
  • The package containing the return must be physically delivered to the carrier within 15 days from delivery date. Shipping charges are your responsibility.
  • The package containing the return must be received at our warehouse within 15 days from the date of your shipment. Therefore - to avoid, at your own risk and peril, is lost or is significantly late - We suggest using a courier and insure the shipment. WARNING: the package containing the return travel at your own risk, and therefore we shall not be liable for any loss, damage to bad packaging, delay in delivery at our stores.


CAUTION: Even if only one of these conditions is not fulfilled, Ceramiche Roggi can not accept your return and articles you will be returned at your expense.

WARNING: refuse delivery of parcels without the return authorization code.

WARNING: For items purchased on sale is always possible to refund, with the same limits and identical procedures described above.
However, in this case, you can not get a refund of the price paid but only a coupon equal to the price paid for the items returned. This coupon must be spent on ceramicheroggi.com within the next 30 days from date of issue.

On receipt of your package, Ceramiche Roggi occur are met all the conditions listed above.

If the procedure was successful, we'll send you an e-mail indicating that the return has been accepted and, therefore, proceed to make your repayment will be made by crediting the credit card (if you paid by credit card) or bank transfer (if you paid by bank) or Paypal cashback (if you paid with Paypal).

If, however, were not complied with the conditions mentioned above, we notify you and give you the opportunity to make the article, to your address, at your expense.

 

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